Shipping
Shipping Fees & Delivery Times
Colombia
Product is dispatched free of charge via FedEx or Interrapidísimo from Medellín.
Other Countries in Latin America
Product is dispatched via FedEx from Medellín. Colombia. Depending on the Country, shipping will be charged based on FedEx International Priority rates.
Delivery Time
Colombia: 2 to 4 business days. Other Countries: 4 to 6 business days.
When your order is dispatched you will receive a tracking number via e-mail that can be used to track your order.
Please note: Delivery charges do not include import duties & taxes that may be due when the package reaches its country of destination.
Shipping Terms
All orders will be dispatched next business day (including weekends).
Delivery times are to be used as a guide only and commence from the date of dispatch. Progurt is not held responsible for any delays caused by customs clearance. Progurt will use best efforts to meet the indicated delivery times. If delivery is attempted and nobody is available to accept the parcel, in all cases it will be held at your local FedEx facility. Please contact your local FedEx Facility for collection. If you are not contactable and your parcel is unable to be delivered, it will be returned to Progurt and we will attempt to contact you to arrange alternate delivery.
Loss Of Goods
The risk of loss of goods shall be passed to you upon delivery of your product to Progurt's nominated shipping agent. For all deliveries you authorise for the goods to be left at your specified address and your order will have been deemed delivered as if it had been signed for. Progurt will not be held responsible for any loss, damage or liability as a result of this authority.
Prices and Payment
1. All prices on the website are in Colombian Pesos (COP) and include applicable sales taxes. The total cost including any applicable taxes will be displayed during check-out, once you have selected your billing and shipping address. Prices are subject to change without notice.
2. The amount payable to Progurt for an Order (Order Amount) will be the total of the following amounts:
a. the sum of the price of each Product ordered as indicated on the website at the time of submitting the Order (Product Subtotal);
b. the cost of delivery determined in accordance with Delivery stated above. Free shipping on all orders within Colombia and for other countries, shipping charges will be made according to the country of destination.
3. You must pay the Order Amount by PayU, PayPal. You can also use credit card, debit card, PSE, cash using Baloto or Efecty.
Refunds and Returns
Only items purchased on the Progurt website can be returned to progurt.com.co for refund or exchange. Items purchased in a retail health store, health practitioner or elsewhere must be returned to their original point of purchase.
Should you make an error when ordering online, Progurt will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.